| PAYMENT Full payment must be made in advance in order to confirm and process your order. SHIPMENT DURATION Since carpet you have ordered comes right from our manufacturing house in Nepal, it will take up to three months to receive your carpet after your order has been confirmed. We use DHL for all our shipments. INSURANCE AND DAMAGES Almost all orders are insured. If you receive an item that has been damaged during shipment, please contact us immediately. Save ALL packing materials and paperwork. If you notice external damage to the package at the time of delivery, alert the delivery person at that time, and, if possible, have them verify this damage in writing. REFUND POLICY Returns will only be accepted and credit given or money refunded if ALL of the following conditions are met: 1. In the event you received completely wrong item/s other than you have ordered. 2. Notification of your intention to make a return must be received by us within ten days of delivery of the item(s). 3. Returned item(s) must be received by us within fourteen days of the date the item was delivered. 4. Customer is financially responsible for all shipping and handling charges connected with the item, and assumes full responsibility for its safe return. We suggest careful packing and insurance as the minimum precaution. PLEASE CONTACT FOR MORE INFORMATION: Land Of Buddha Ph: 646-602-6588 Cell: 646-206-9466 Email: sales@lobny.com Or, Contact Us |
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